Business Development Representative Service Agent

Providing Optimal Level Customer Service Effectively Drive customer traffic to all service drives by making outbound campaign calls, while also handling inbound inquiries and appointments.
*Principal Duties and Responsibilitie*s * Meet minimum standards of 80 calls and 30 appointments * Answer incoming calls promptly and effectively *Handle inbound service appointment inquiries efficiently* * Transfer inbound calls accordingly * Effectively manage campaign call lists * Produce additional service traffic through outbound calls * Understand the schedule of each service drive and set appointments accordingly * Maintain follow-up schedule for each campaign * Use extreme customer service when assisting customers with call needs * Stay up to date on all dealership personnel and phone call transfer processes * Professional Communication with customers * Job requires a minimum 40 hours per week; 8-hour workday with allotted 1-hour unpaid lunch break Reports to: Business Development Manager *Minimum Qualifications, Skills, Work Experience Requirements* * Understanding of Stuckey Automotive’s Excellent Customer Service * Honesty, Integrity, Trustworthiness, Kindness * Driven and Passionate to achieve growth and goals within the BDC * Excellent Communication skills * Strong Professional Manners Job Type: Full-time Pay: $40,000.
00 - $50,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Experience level: * 2 years Shift: * 8 hour shift Weekly day range: * Weekends as needed Work setting: * In-person Experience: * Customer service: 2 years (Required) Work Location: In person