SUMMARY OBJECTIVE:
Assist in administering the operations of the Transaction Services Department to ensure quality and timely workmanship is provided in an effective manner.
ESSENTIAL FUNCTIONS:
1.
Exhibit knowledge of departmental operations enough to suggest improvements, properly instruct employees in unique situations, and prepare reports on the department’s operations.
2.
Research and resolve various customer and teller problems and answer questions using diplomacy and tact.
3.
Participate in the interviewing of new hires as well as evaluating the performance of the department staff and take appropriate action when necessary.
4.
Assist in reviewing and verifying the department’s budget and participate in the selection of new equipment and supplies.
5.
Assist in maintaining the procedures manual, ensuring its accuracy and timeliness.
6.
Assist in Disaster Recovery testing, including preparing test packs, updating disaster recovery boxes and traveling to assigned recovery sites.
7.
Assist in verifying all files and documents scanned through the Document Imaging process.
8.
Maintain incoming and outgoing files which are currently on DataServ, Fedline and Commercial Capture.
Aid in adding new customers to the Commercial Capture system and maintenance as needed.
9.
Prepare scheduling for department personnel.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
SUPERVISORY RESPONSIBILITY:
This position requires supervision of employees.
WORK ENVIRONMENT:
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS:
The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word.
Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing – perceiving the nature of sounds at normal speaking levels with/without correction.
Ability to receive detailed information through oral communication and make the discriminations in sound.
4) Specific vision abilities required by this job include viewing a computer monitor; extensive reading along with travel if required.
Sedentary work may require occasionally lifting of up to 10 pounds and/or move up to 25 pounds.
This work involves sitting most of the time with walking and sitting.
TRAVEL:
No travel is expected for this position except for training and/or educational purposes.
COMPETENCIES:
1.
Communication Proficiency (Verbal and Written)
2.
Computer Skills (Windows based)
3.
Supervisory Skills
4.
Listening Skills
5.
Customer/Client Focus
6.
Deadline Orientated
7.
Analytical Skills
8.
Ethical Conduct
REQUIRED/ PREFERRED EDUCATION and EXPERIENCE:
A high school graduate, with some college and/or related training courses, to update knowledge, is necessary.
At least three (3) years of experience in a data center, customer service or branch operations background is preferred.
Experience
Required
3 year(s): Experience in data center, customer service or branch operations.
Education
Required
High School/GED or better
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